About HIGH ROAD Services Society


Leadership: The types of necessary cultural change in our organization, requires the collective and individual leadership of our agency from every facet of our organization. Our commitment to practical strategies to address the challenges of our individual(s) that we serve is essential.

Management: The second step to achieving a cultural change in our organization is our management, which requires that our agency incorporate strategies into our organizational policies, and training programs, so they are an integral part of day-to-day planning and decision-making.

Assurance: The third step is assurance, which effectively uses accountability mechanisms, such as maintaining the standards of CLBC and our chosen accreditation organization, CARF to assess our performance and help facilitate improvements.

Measurement: "What gets measured, gets valued." Thus, measuring our performance in improving opportunities for people with disability will be an important component of any cultural change strategy.

Community Living Services: We will develop a supported network of home living options or live-in support for individuals with a developmental disability. This will include recruiting, training, supporting and monitoring caregivers who provide individual residential support and/or in group living environments.

Our housing will address the desires, goals, strengths, abilities, needs, health, safety, and life span issues of our individual(s) that we serves, regardless of the home in which they live and/or the scope, duration, and intensity of the services they receive. The residences in which services are provided may be owned, rented, leased, or operated directly by our society, or a third party, such BC Housing.


Service: HIGH ROAD primary goal is to improve the quality of life for the individual(s) that we serve.

We will elevate service to others above self-interest by drawing upon our knowledge, values, and skills to help the individual(s) that we serve.

Dignity and Worth of the Individual(s) that we serve: We will respect the inherent dignity and worth of the individual(s) that we serve.

We will treat each person in a caring and respectful fashion, mindful of individual differences and cultural and ethnic diversity and by so doing we will promote individual(s) that we serves' self-determination that will enhance the individual(s) that we serves’ capacity and opportunity to change and address their needs. We will be cognizant of our dual responsibility to individual(s) that we serve and to society. We will seek to resolve conflicts between individual(s) that we serves’ interests and society's interests in a socially responsible manner.

Importance of Human Relationships: We recognize the central importance of human relationships. We believe that relationships between individuals are an important vehicle for change; and we will engage people as partners in the helping process; and seek to strengthen relationships among individuals in a purposeful effort to promote, restore, maintain, and enhance the well-being of individual(s) that we serves, families, social groups, organizations, and communities.

Integrity: We will behave in a trustworthy manner. We will act honestly and responsibly.

Competence: We will perform within the areas of our proficiency. We will augment our expertise by learning new information and applying new skills into practice.